S H I P P I N G
Domestic orders placed within the US are shipped via USPS First Class or Priority Mail. On special occasions or per customer request, we may ship via UPS or FedEx.
Orders typically ship within 7 - 12 days once an order is placed + paid. Once your order has shipped, you will receive an e-mail notification with all tracking information. Please be aware that Ma Cherie Crafts LLC is not responsible for delayed transit times once your order leaves the studio. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, the buyer will need to file a claim with the shipping carrier.
International orders are shipped via USPS First Class or Priority International. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Ma Cherie Crafts LLC is not financially responsible for paying such fees. International orders can take anywhere from 10 - 28+ days to arrive once shipped. Please check the given tracking information should you have any questions.
P A Y M E N T
Currently, we accept all major credit cards + PayPal. We do not accept payment after shipment, mailed checks, or cash.
S T O R E C R E D I T // E X C H A N G E S
We are not offering returns at this time, but I do want you to love your purchase! The majority of our products are for beauty + body use so they are final sale due to sanitary + hygienic safety reasons. Should you feel strongly about discussing a potential store credit or exchange, please contact me at email@example.com within 48 hours of receiving your order. I'm more than happy to work with you to find a solution that works for both of us, but please be conscious of the nature of our products.
All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed. Any packages sent back to Ma Cherie Crafts LLC (without direct instructions specifically stating to return the item(s)) will not be accepted and the package will be returned to the sender.
We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. We do not reimburse return shipping costs. We do not replace orders that are shipped with no tracking information.
D A M A G E S
Your order is adequately packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at firstname.lastname@example.org with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product (typically a replacement is sent to you once the damage claim has been filed with the shipping carrier).